Service with a Smile
October 13, 2007
Sometimes it is hard to smile in every situation, especially if you are having a difficult day. In involves consciencely taking the effort to put a smile on your face. By doing this, it automatically put a smile in your heart.
Changing your mood is as easy as changing your mind. You have to decide to be happy and not let anything or anybody get you down. If you are not approaching your workday with a happy, positive attitude, it will consequently effect your business.
Positiveness and Happy faces with a smile is infectious. You be the one to change the people around you. You become the thermostate rather than the thermomitor.
I have found that when you smile in the face of adversary conditons, that is truly a great service industry formular for success.
Why not try it next time someone is unhappy with the service work you have done. Be pleasant, smile, and offer whatever sensible solutions that will remedy the situation.
Also, don’t forget to always smile for you and do something each day that is nice for youself. If you are not happy, it is really hard to convey that message of happiness to others.
Elaine Gordon Evans
www.elainegordonevans.com
www.elainesamericanmaid.com
Last 5 posts by Elaine Gordon Evans
- Heading For Summer, Sun And Fun In Your Service Business - June 1st, 2008
- Launching your business with a conscience - May 7th, 2008
- Increasing Fair Marketshare When Times Are Tough - April 1st, 2008
- Running A Bussiness When Life Is Falling Apart - February 12th, 2008
- Hectic Holidays, and Service Sanity - October 7th, 2007
I was told at one point, when doing customer service, that before I picked up the phone, I should smile so that my voice would sound pleasant. I always remembered that advice, and have tried to continue the practice since then. It really does work. :)
Great tips Elaine, I’ve heard the same thing Mara mentioned about smiling when talking on the phone, it definitely works. It’s also amazing how smiling at people you don’t know instantly disarms them doesn’t it?
Before I worked at home I was always taught to smile too before picking up the phone because it would ’show’ in my voice on the phone. I know it works because I have had several people comment on how upbeat, bubbly and happy I seemed. My boss always enjoyed having me answer the phone for her!