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To complain… or just get creative

April 19, 2008

eBay has made some huge announcements these last few weeks… many have come as a surprise to sellers. Whether you agree, disagree, or don’t care ;-) … These changes will likely impact the way you run your eBay business. Although I’m not too thrilled about the changes, I think I’ve learned that it doesn’t really profit me to complain about them… or even put much effort into trying to change eBay. Besides, there are plenty of sellers already doing that.

On the other side of the coin, I have learned that eBay has a goal – and that is to grow in profitability. Even though their profits come from sellers (buyers don’t pay fees to bid, etc.)… they view the buyers/bidders as their customers and are doing what they believe they need to do to keep these customers happy. If this is truly the case… then, eBay’s customer and my customer are one in the same. By working to retain and bring in new customers, eBay is working for me. Yeah, they are making things more difficult for me (raising prices, changing feedback policy, changing payment options, etc.); however, if I can find a way to stay within eBay’s policy and work with these changes, I’ll be that much more successful.

I guess it is a mindset… we can choose to complain about things that we really can’t change – or, we can let our competition do that, and focus our own energy/efforts on how to grow our own business for bigger profits.

I think this applies to all business models actually… unless we are truly running our own business… or as long as we are ‘working’ for someone else, changes will be made that are out of our control. We can choose to fight it every step of the way… or roll with it and get creative about how we increase profits.

Last 5 posts by Jenni Hunt

Written by Jenni Hunt · Filed Under Jenni Hunt 

Comments

One Response to “To complain… or just get creative”

  1. Mara B. on April 21st, 2008 12:29 pm

    Jenni, you’re so right about complaining about the changes that eBay, or any business, makes. It really doesn’t do any good to complain because it doesn’t make them change back. Besides, even if they would change things back, the old saying goes, “You can’t please all people all the time.” So, while the change might be good for some, it would upset someone else.

    I agree, we should learn to work within the changes any company makes, and hopefully be more profitable in the long run.

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